FAQs

Simply choose the hire date and time for the requested rental, please agree to the conditions of hire before proceeding to checkout. No payment will be required at the time of booking.

Our friendly team will confirm the availability & check that you have enough space for your soft-play or jumping castle equipment setup, within 24 hours (usually much less) of reserving online. We can also help to place an order over the phone on 0481 723 918 or by email on hello@mimibounce.com.au. If your required booking date is available online, it is most likely the date and time requested is available.

Upon confirmation of your party hire order. We require a payment of $100 to secure the booking, the balance must be paid 1 week prior to your event, we accept bank deposit, PayPal and credit card. In the event the payment is not received, your booking may be cancelled.

Our standard online rates are for 4 hours hire, we are open to extending the duration where possible, please contact us to enquire. Extra charges will apply for overnight or weekend hire.

Our kids party equipment is designed for children 0 to 8 years. Some weight limits apply, and we ask that no more than 5 children jump on the small castle at one time. The maximum load for the small castle is 150kg.

The soft play equipment is designed for use by small children up to age 6. Please be mindful of safety during the hire and limit any stunts, ensuring children are supervised 100% of the time.

We deliver to most Sydney suburbs for a delivery and setup fee. The fee is calculated by distance and can be calculated on each product or at checkout, we can setup in a residential or commercial venue. On the event day our staff will arrive between 2-1.5 hours prior to the event, should you require an earlier setup time.

Please let us staff know and we will do our best to accommodate. After the event, we will pick up the jumping castle or soft play equipment no later than 6pm, should you require it beyond this time – overnight hire will be required for an additional fee.

No. We ask that the equipment is returned in thee same condition it is received. There is strictly no face paint, coloured icing or shoes allowed while using our equipment, a refundable deposit of $100 is required to book your hire.

Yes, our jumping castle, ball-pit and soft-play equipment can all be setup outdoors. Our Jumping castles are safely secured with steel spiral ground anchors, with the option for additional sandbags where required. If the castle is setup on concrete, we will use our 15kg sandbags to secure.

On a windy day the castle will be setup in a manner that will block the harshest impact of wind, and may mean changing the position you had in mind. Unfortunately due to safety, our castles cannot operate in windy conditions over 30km/h in outdoor condition and we are unable to setup in a park, as there is not enough protection from wind.

You can cancel or reschedule your hire 14 days before your event, outside of this the $100 deposit will be forfeited. In the event of wet weather cancellations, it is ideal that your have a backup plan indoors. Alternatively you can reschedule the hire, depending on availability. Please note our castles cannot operate in pouring rain, the blower, soft-play equipment or balls cannot get wet.

Yes, we are fully insured up to $10,000,000 public liability. Safety comes first at Mimi Bounce Kids Party Hire. When required you can contact us to request a copy of our certificate of currency.

All our equipment is maintained and sanitised thoroughly, we use eco-friendly, non-toxic and safe products to clean the surfaces and sanitise. Our products are allergy friendly and safe for asthmatics.